Customer Service Week Gift Ideas | Positive Promotions

Customer Service Week Ideas

Customer Service Week

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Employee recognition is essential to quality service. Customer Service Week was established in 1988 with this in mind. Showing appreciation to dedicated workers was the goal. Not only did the event come to be celebrated at thousands of businesses across the United States and in other countries, it’s scope grew to include training and morale-boosting activities.
Positive Promotions is devoted to helping you have the best Customer Service Week ever. With catchy themes, such as “Doing Our Best With Every Request” and “Giving Our All On Every Call,” our gifts definitely will attract attention. They compliment the celebration ideas presented here and in the Idea Guide. Mix in your own personal flair to have a week to remember!


	We’re #1!
	An employee’s biggest biggest cheerleaders can be his or her co-workers. For Customer Service Week, request that each person write a team cheer. To set a lively mood, hang up Event Posters and Pennant Flag Banners around your department. Schedule time for the cheers to be performed. Brighten up the cheerleading area with “Doing Our Best With Every Request” Foil Balloons.


	Factoring In Excitement
	Insert new thrills into Customer Service Week by creating your own version of Fear Factor. Plan several timed events. Whoever finishes the first challenge in time moves on to the second, and so forth. Start simple by giving each contestant a set amount of gummy worms to eat. For the next activity, arrange an obstacle course with waste baskets to jump over, stacks of folders to weave in and out of, and telephone cords to limbo under. Throughout the obstacle course have paper flags which must be grabbed. For another activity, use a blender to make “slime” out of green fruit and vegetables. Have participants dig in bowls of this slime for keys that unlock filing cabinets which contain whistles. They must blow the whistles before time runs out. Thank everyone for playing Fear Factor by passing out “Doing Our Best With Every Request” Translucent Water Bottles. Present “Giving Our All On Every Call” Double Pocket Tote Bags to people who finish the whole contest.


	Peaceful Pie
	Help your reps turn their backs on stress during Customer Service Week. Offer them an array of desserts, because “stressed” spelled backwards is “desserts.” Ask staff from other departments to bake some goodies or order desserts from local restaurants. Have Color-Changing Stress Balls available at your treat fest. Make sure everyone leaves carrying a “ Take Out Your Stress” sure to provide relief and humor-and a lot of fun-even on the most hectic days!


	Pleasant Surprise
	The Sunday night before Monday of Customer Service Week, tape a lottery ticket to the underside of each keyboard in your department. The next day send out an email instructing your reps to flip over their keyboards for something special. Thursday night of Customer Service Week, hide a Squish Pen and a Customer Service Appreciation Snack Pack in each employee's work area. Friday send out an email telling everyone to search for gifts.


	Lifesaving Info
	October is National Breast Cancer Awareness Month (NBCAM). Since Customer Service Week is in October, it makes sense to add some breast cancer awareness to your events. Start by ordering educational products, such as bookmarks and shower cards, from www.positivebca.com (Positive Promotions™ NBCAM website). Hand out “Doing Our Best With Every Request” Greeting Cards with notes inside telling about NBCAM. Throughout the week, hold awareness activities. Give “I Make A Difference” Lapel Pins to people who help you coordinate your programs, take part in a breast cancer walk or donate money during a fundraiser.


	A Way With Words
	Try a contest that emphasizes good phone etiquette: Secret Word Of The Hour. Think of words like thank you, appreciate, apologize, etc. Choose as many words as there are hours in a shift. Only let supervisors and managers know what they are. Each hour award a prize, such as a “Giving Our All On Every Call” Tri-Fold Frame Clock & Caddy, to the first customer service rep heard using the secret word. At the end of the contest, give out “The Right Words Make A Difference ” E-Z Stick Glancers to everyone.


	Body & Mind
	This year, keep in mind that healthy reps are happier reps. On Monday, make fruit smoothies for your department. On Tuesday, pass out “Attitude Is Everything!” Funky Head Badge Holders to promote a healthy mental state. On Wednesday, have trays of vegetables available. On Thursday, distribute “Attitude Is Everything! ” Paper Clip Dispensers. And on Friday, serve whole-grain English muffins and bagels with low-fat cream cheese.


	Gentle Reminder
	Give your customer service reps a gift that gets them thinking about excellent work. Distribute “Going Beyond Expectations” Silicone Bracelets to everyone. Then establish weekly prize drawings for the entire year until the next Customer Service Week. On a randomly chosen day each week, place the names of people who are wearing their bracelets into a bowl. Draw a name and award a prize, such as a “Thanks For All You Do!” 3-Piece Elegant Desk Gift Set.