Our staff loved the travel mugs! The customer service was fantastic, the product arrived to us quickly. The only issue I had was with the personalization. When we got the layout, the personalized name was placed above our logo, and I asked for it to be under the logo. I was told no problem, we will change it and I approved via email the final personalization. When we got the mugs, the name was above the logo. Other than that, it was a very good product for the price.