How can I best browse positivepromotions.com?
There are three methods to search for the products you need:

    * Browse by Subject, such as Men's or Women's Health, Child Safety, Teaching Kids to Save,
       Volunteers, Student Recognition and more.

    * Browse by Event, including National Breast Cancer Awareness Month, Red Ribbon Week,
       Volunteer Week, Customer Service Week, Fire Prevention Week and more.

    * Browse by Product, such as slideguides, T-shirts, coloring and activities books, pens,
       cube pads, magnets, stickers and more.

When do I need to include a P.O. number?
There are two situations in which you would need one:

    * If you wish us to bill you.
    * If you are paying by credit card and your organization requires that you use a P.O. number.
    * All orders over $1000 require a P.O. or Letter of Intent to Pay faxed to (800) 635 - 2329.

Note: If an order requires a P.O. number and it is submitted without one, that order will be significantly delayed.

Will I be charged sales tax?
We charge sales tax to the states of New York and Arizona only.

Can I get help finding a product?
Absolutely. Through our Product Finder Service, we can help you find the product you are looking for. Chances are we have exactly what you need from our extensive product line-and if we don't, we'll find it! Click on Product Finder Service to send us a message.

What is your "Lowest Price Guarantee" policy?
If you find any of our items at a lower price anywhere else, just fax us the price sheet and we'll beat it. At Positive Promotions, the best products and the best service always cost less.

What is the possible over/under run?
Your personalized order is subject to an over/under run of 5%.

Can I have a proof of my personalized message or logo?
Should you wish to see what the personalized message or logo will look like before the merchandise is printed, we will email a proof free of charge. *Please Note* This will add two production days to your order.

How do I pay for my order?
Choose from these options:

    * Online:
    * By Credit Card (preferred): We accept Visa, MasterCard or American Express.

    * By Mail or Fax:
    * Print, fill out, and mail or fax our order form. Indicate whether you are paying by credit card or if
       you wish to be billed later.

    * Pre-Pay by Mail:
    * Print, fill out and mail our order form with your check. Make all checks payable to Positive Promotions.

    * PO number to be billed:
    * All orders over $1000 require a hard copy P.O. or Letter of Intent to Pay faxed to (800) 635 - 2329.

International Customers / Outside The United States
Please Call Customer Service at 1(800) 635-2666

What if I want more than one color in my personalized message?
Call our friendly customer service representatives at 1-800-635-2666, and they'll be happy to assist you with your special requirement.

How should I send in my logo?
There are three options:

    * Mail in your camera-ready artwork, a black-and-white reproduction of the logo, to the attention of the
      Order Processing Department.

    * Mail in a disk with black-and-white artwork in the following file formats: TIFF, EPS.

    * As an attachment in one of the above file formats (TIFF DPI=350 or better,) you can Email Your Logo Here

What does free personalization include?
Your free personalized message includes 34 characters per line, including spaces, at a maximum of 5 lines in black.

What is a personalized product?
A personalized product is an item that can be imprinted with your mailing information, slogan, logo or any other message that you would like to promote.

What is the personalization set-up charge?
A set-up charge is applied to every personalized item. It covers the setting up of the plates for imprinting.

Can I get a free sample?
Free sample requests are subject to review and are for those interested in making future bulk purchases. We'd be glad to send you any item priced $2.00 or less for free (limit of five). To obtain samples, please call us at 1 (800) 635-2666.

What is your return policy?
We've built our reputation and our business by satisfying our customers for 50 years. Our goal has always been to make sure that every customer is completely satisfied. If you are not completely satisfied with any purchase, return it to us for a replacement, credit, or a full refund.

How much does the shipping cost?

What does it mean to "Shop By Marketplace"?
When you "Shop By Marketplace," you access Subjects, Events and Products specifically tailored to your needs. Marketplaces focus on the major categories you're interested in, while filtering out the rest. Marketplace categories include Safety, Recognition, Schools, Health and Wellness, Web Specials and Personalized Products.

How can I place an order?
There are several easy ways for you to order. Use any of the easy browsing methods to find the products you need. Then use one of four options:

    * Online: Use our convenient shopping cart.
    * Phone: Call our friendly customer service representatives at 1-800-635-2666, Monday-Friday, 8:00 AM-7:00 PM, EST.
    * Fax: to 1-800-635-2329, 24 hours a day, 7 days a week.
    * By Mail: to Positive Promotions, 15 Gilpin Ave., Hauppauge, NY 11788.

How should I send in my logo?
There are three options:

    * Mail in your camera-ready artwork, a black-and-white reproduction of the logo, to the attention of
       the Order Processing Department.
    * Mail in a disk with the logo in the following file formats: TIFF, TIF, EPS, JPEG, JPG.
    * As an attachment in one of the above file formats, you can Email Your Logo Here

What happens if there is a pricing mistake?
Unfortunately, mistakes happen. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.