FAQ

The Positive Promotions mobile site can be accessed at positivepromotions.com from your smartphone or tablet. The site supports most iOS and Android devices. Please ensure JavaScript is enabled for best viewing.
The mobile site has been updated to responsive design, meaning you can easily view pages without having to zoom in horizontally or vertically, and will automatically resize based on the size of your device's viewport. All content remains the same except for additions to the mobile FAQ page.
Responsive design refers to a website design that works equally well on a desktop, tablet, and mobile device. The design changes proportionately based on the way the content is displayed on different devices and the direction they are held by the user, utilizing adaptable image sizes and scrolling. This tailors the viewing experience and ensures optimal content readability across all interfaces.
Yes. The product pages and checkout process have been optimized for viewing and navigating on a mobile device.
Yes, all account information should be readily accessible to you just as if you were signing in on a desktop device.
We're continuing to update our mobile site, and certain pages may be not completed yet. But we assure you most of the site is already mobile-friendly to give you the best possible shopping experience available.

There are three methods to search for the products you need:

Browse by Event, such as Breast Cancer Awareness Month, Red Ribbon Week, Volunteer Week, Teacher Appreciation, Fire Prevention Week, and more.

Browse by Theme, including Fight Like A Girl, Paw-some Reader, Be A Buddy Not A Bully, One Person Can Make A Difference, My Future Is Bright No Drugs In Sight, and more.

Browse by Product, such as apparel, drinkware, bags, pens, stationery, desk accessories, technology, and more.

There are two situations in which you would need one:

If you wish us to bill you.

If you are paying by credit card and your organization requires that you use a P.O. number.

All orders over $1000 require a P.O. or Letter of Intent to Pay faxed to (800) 635-2329.

Note: If an order requires a P.O. number and it is submitted without one, that order will be significantly delayed.

We charge sales tax to our customers in New York State only.

Absolutely. Through our Product Finder Service, we can help you find the product you are looking for. Chances are we have exactly what you need from our extensive product line--and if we don't, we'll find it! See our Product Finder Service to send us a message.

If you find any of our items at a lower price anywhere else, just fax us the price sheet and we'll beat it. At Positive Promotions, the best products always cost less and we always provide the best service.

Your personalized order is subject to an over/under run of 5%.

Should you wish to see what the personalized message or logo will look like before the merchandise is printed, we will email a proof free of charge. Please Note: This will add two production days to your order.

Choose from these options:

Online: By Credit Card (preferred): We accept Visa, MasterCard, or American Express. You can also pay with a valid PayPal account. Please note we do not accept mobile wallet payment options such as Google Wallet, Apple Pay, or Android Pay.

By Mail or Fax: Print, fill out, and mail or fax our order form. Indicate whether you are paying by credit card or if you wish to be billed later. You may complete or download our Order Form here.

Pre-Pay by Mail: Print, fill out, and mail our order form with your check. Make all checks payable to Positive Promotions.

PO number to be billed: All orders over $1000 require a hard copy P.O. or Letter of Intent to Pay faxed to (800) 635-2329.

Please call Customer Service at (800) 635-2666.

Call our friendly customer service representatives at (800) 635-2666, and they'll be happy to assist you with your special requirement.

Your free personalized message includes 34 characters per line, including spaces, at a maximum of 5 lines in black.

A personalized product is an item that can be imprinted with your mailing information, slogan, logo, or any other message that you would like to promote.

A set-up charge is applied to every personalized item. It covers setting up the plates for imprinting.

Free sample requests are subject to review and are for those interested in making future bulk purchases. We'd be glad to send samples with a value of up to $10.00 for free. To obtain samples, please call us at (800) 635-2666 or submit a sample request form online.

We've built our reputation and our business by satisfying our customers for over 70 years. Our goal has always been to make sure that every customer is completely satisfied. If you are not completely satisfied with any purchase, return it to us for a replacement, credit, or a full refund.

For non-personalized orders, customers can call Customer Service at (800) 635-2666 to let us know they are looking to return their order prior to shipping it back to us.

For personalized orders, customers must call Customer Service at (800) 635-2666 so an Imprint Complaint and Resolutions specialist can review their order.

Customers have 90 days to return the items.

Customers will receive their credit or refund after the order is returned.

There are several easy ways for you to order. Use any of the easy browsing methods to find the products you need. Then use one of four options:

Online: Use our convenient shopping cart.

Phone: Call our friendly customer service representatives at (800) 635-2666, Monday-Friday, 8:00 AM-7:00 PM, EST.

Fax: (800) 635-2329, 24 hours a day, 7 days a week.

Mail: Positive Promotions, 15 Gilpin Ave, PO BOX 18021, Hauppauge, NY 11788-8821.

There are three options:

Mail in your camera-ready artwork, a black-and-white reproduction of the logo, to the attention of the Order Processing Department.

Mail in a disk with the logo in the following file formats: TIFF, TIF, EPS, JPEG, JPG.

As an attachment in one of the above file formats, you can Email Your Logo Here

Unfortunately, mistakes happen. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We welcome all orders right up to the time of events. Orders received less than two weeks prior to an event are subject to availability. If an item is out of stock, we will substitute a similar item of equal or higher value so that your event can take place on time. As always, your 100% satisfaction is guaranteed from Positive Promotions.