FAQ Title
How can I best browse positivepromotions.com? What does free personalization include?
When do I need to include a P.O number? What is a personalized product?
Will I be charged sales tax? What is the personalization set-up charge?
Can I get help finding a product? Can I get a free sample?
What is your "Lowest Price Guarantee" policy? What is your return policy?
What is the possible over/under run? How much does shipping cost?
Can I have a proof of my personalized message or logo? What does it mean to "Shop By Marketplace"?
How do I pay for my order? How can I place an order?
What if I order from outside the United States? How should I send my logo?
What if I want more than one color in my personalized message? What happens if there is a pricing mistake?
  What happens if we run out of stock?


How can I best browse positivepromotions.com?
There are three methods to search for the products you need:

* Browse by Event, such as Breast Cancer Awareness Month, Red Ribbon Week, Volunteer Week,
Teacher Appreciation, Fire Prevention Week, and more.

* Browse by Theme, including Fight Like A Girl, Paw-some Reader,
Be A Buddy Not A Bully, One Person Can Make A Difference, My Future Is Bright No Drugs In Sight, and more.

* Browse by Product, such as apparel, drinkware, bags, pens,
stationery, desk accessories, technology, and more.

When do I need to include a P.O. number?
There are two situations in which you would need one:

* If you wish us to bill you.
* If you are paying by credit card and your organization requires that you use a P.O. number.
All orders over $1000 require a P.O. or Letter of Intent to Pay faxed to (800) 635-2329.

Note: If an order requires a P.O. number and it is submitted without one, that order will be significantly delayed.

Will I be charged sales tax?
We charge sales tax to our customers in New York State only.

Can I get help finding a product?
Absolutely. Through our Product Finder Service, we can help you find the product you are looking for. Chances are we have exactly what you need from our extensive product line--and if we don't, we'll find it! See our Product Finder Service to send us a message.

What is your "Lowest Price Guarantee" policy?
If you find any of our items at a lower price anywhere else, just fax us the price sheet and we'll beat it. At Positive Promotions, the best products always cost less and we always provide the best service.

What is the possible over/under run?
Your personalized order is subject to an over/under run of 5%.

Can I have a proof of my personalized message or logo?
Should you wish to see what the personalized message or logo will look like before the merchandise is printed, we will email a proof free of charge. Please Note: This will add two production days to your order.

How do I pay for my order?
Choose from these options:

* Online:
By Credit Card (preferred): We accept Visa, MasterCard, or American Express. You can also pay with a valid PayPal account.

* By Mail or Fax:
Print, fill out, and mail or fax our order form. Indicate whether you are paying by credit card or if
you wish to be billed later. You may complete or download our Order Form here.

* Pre-Pay by Mail:
Print, fill out, and mail our order form with your check. Make all checks payable to Positive Promotions.

* PO number to be billed:
All orders over $1000 require a hard copy P.O. or Letter of Intent to Pay faxed to (800) 635-2329.

What if I order from outside the United States?
Please call Customer Service at (800) 635-2666.

What if I want more than one color in my personalized message?
Call our friendly customer service representatives at (800) 635-2666, and they'll be happy to assist you with your special requirement.

What does free personalization include?
Your free personalized message includes 34 characters per line, including spaces, at a maximum of 5 lines in black.

What is a personalized product?
A personalized product is an item that can be imprinted with your mailing information, slogan, logo, or any other message that you would like to promote.

What is the personalization set-up charge?
A set-up charge is applied to every personalized item. It covers setting up the plates for imprinting.

Can I get a free sample?
Free sample requests are subject to review and are for those interested in making future bulk purchases. We'd be glad to send samples with a value of up to $10.00 for free. To obtain samples, please call us at (800) 635-2666 or submit a sample request form online.

What is your return policy?
We've built our reputation and our business by satisfying our customers for over 70 years. Our goal has always been to make sure that every customer is completely satisfied. If you are not completely satisfied with any purchase, return it to us for a replacement, credit, or a full refund.

  • For non-personalized orders, customers can call Customer Service at (800) 635-2666 to let us know they are looking to return their order prior to shipping it back to us.

  • For personalized orders, customers must call Customer Service at (800) 635-2666 so an Imprint Complaint and Resolutions specialist can review their order.

  • Customers have 90 days to return the items.

  • Customers will receive their credit or refund after the order is returned.


How much does shipping cost?


SHIPPING: For personalized items, add production time as noted in product information to shipping method. Shipments to AK & HI: add $50 for Standard, $55 for Express, $60 for Rush; PR & USVI, call for quote on shipping. Please note: shipping times are for in-stock merchandise; for personalized items, add production times.
Shipping / Processing
Standard
Express
Rush
Order Total
5-8 Business Days
3-4 Business Days
2 Business Days
$ 75.00 - $ 100.00
$13.95
$31.95
$38.95
$ 100.01 - $ 150.00
$15.95
$41.95
$51.95
$ 150.01 - $ 200.00
$20.95
$53.95
$61.95
$ 200.01 - $ 250.00
$25.95
$64.95
$75.95
Over $ 250
10.5% of order
25% of order
28% of order



What does it mean to "Shop By Marketplace"?
When you "Shop By Marketplace," you access Themes, Events, and Products specifically tailored to your needs. Marketplaces focus on the major categories you're interested in, while filtering out the rest. Marketplace categories include Promotional Products, Custom Apparel, Recognition & Appreciation, Education, Health & Wellness, and Safety.

How can I place an order?
There are several easy ways for you to order. Use any of the easy browsing methods to find the products you need. Then use one of four options:

* Online: Use our convenient shopping cart.
* Phone: Call our friendly customer service representatives at (800) 635-2666, Monday-Friday, 8:00 AM-7:00 PM, EST.
* Fax: (800) 635-2329, 24 hours a day, 7 days a week.
* Mail: Positive Promotions, 15 Gilpin Ave, PO BOX 18021, Hauppauge, NY 11788-8821.

How should I send in my logo?
There are three options:

* Mail in your camera-ready artwork, a black-and-white reproduction of the logo, to the attention of
the Order Processing Department.
* Mail in a disk with the logo in the following file formats: TIFF, TIF, EPS, JPEG, JPG.
* As an attachment in one of the above file formats, you can Email Your Logo Here

What happens if there is a pricing mistake?
Unfortunately, mistakes happen. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

What happens if we run out of stock?
We welcome all orders right up to the time of events. Orders received less than two weeks prior to an event are subject to availability. If an item is out of stock, we will substitute a similar item of equal or higher value so that your event can take place on time. As always, your 100% satisfaction is guaranteed from Positive Promotions.