Help Page

Find quick answers to your questions below...

Has my order shipped? | Back to top

Click the "Order Status" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order? | Back to top

Click the "Order Status" link at the top right hand side of our site to view orders you have placed. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order? | Back to top

Click the "Order Status" link at the top right hand side of our site to track your order.

My order never arrived. | Back to top

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

An item is missing from my shipment. | Back to top

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

My product is missing parts. | Back to top

Click the "Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

When will my backorder arrive? | Back to top

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

Privacy Policy | Back to top

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security | Back to top

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

How do I create an account? | Back to top

1) Click the "Sign In" link at the top left side of our site above the main navigation.
2) Enter your information in create new account section on the right.
3) Click "Create Account" button to create your new account.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information? | Back to top

Once you are Signed into your account. Click the "Your Account" link at the top right hand side of our site to edit your account information.

How much is my shipping? | Back to top

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to
the Checkout page where you will be offered Shipping Method choices and their prices


SHIPPING: For personalized items, add production time, as noted in product information, to shipping method.Please note- shipping times are for in-stock merchandise -for personalized items, add production times.* Orders ship in approximately 10 business days. Please select appropriate shipping method based on when delivery is need.
Shipping / Processing
Standard
Express
Rush
Order Total
5-8 Business Days
3-4 Business Days
2 Business Days
$95.00 - $ 150.00
$15.95
$41.95
$51.95
$150.01 - $ 200.00
$20.95
$53.95
$61.95
$200.01 - $ 250.00
$25.95
$64.95
$75.95
Over $ 250
10.5% of order
25% of order
28% of order

I forgot my password. | Back to top

Click the "Sign In" link at the top left side of our site above the main navigation. Under the Sign In box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

How do I return my product? | Back to top

We've built our reputation and our business by satisfying our customers for over 65 years. Our goal has always been to make sure that every customer is completely satisfied. If you are not completely satisfied with any purchase, return it to us for a replacement, credit, or a full refund. Call us or email us today we are ready and willing to help.

I received the wrong product. | Back to top

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

What is your return policy? | Back to top

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship? | Back to top

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

How do I find my product? | Back to top

To find the product(s) you're looking for, you may (1) use the navigation menus on the top and left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site? | Back to top

To navigate this website, simply click on a category you might be interested in. Categories are located on the top and left of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Do I have to pay sales tax? | Back to top

We charge sales tax to our customers in New York State only.

I have a question on my charges. | Back to top

Click the "Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I have a question on my charges. | Back to top

Click the "Order Status" link at the top right hand side of our site to print invoices.

When will my credit appear on my account? | Back to top

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged? | Back to top

Your credit card will be charged within 24 hours prior to shipment of your item(s).