• Order Acceptance: All orders are accepted according to our standard policies and terms as stated.
  • Credit: All orders are subject to credit qualification. Credit Cards: We accept AmEx, Visa, and MasterCard.
  • Large Quantity Orders: Scheduled according to quantity and artwork specs.
  • Large orders subject to 50% deposit and balance due upon shipment.
  • Custom Pricing: Call customer service.
  • Co-op Pricing: Contact customer service for terms and conditions.
  • Samples: We ship free product samples & brochures via USPS.
  • Cancellations: Cancellation fee accessed on orders that are already in production.
  • All sales are done through a network of registered promotional products distributors. We do not accept orders direct from end users.
  • Prices, items, colors, terms and conditions are all subject to change or can be discontinued without notice.
  • Please reference your previous PO # for repeat orders within 12 months.
  • For new orders or repeats older than 12 months please send a new electronic art file with each order.
  • For best results, create vector art in Adobe Illustrator or Corel Draw and save as an EPS file. Convert all text to outlines (curves).
    Include all files that have been placed, embedded, nested or imported into your art. JPG, TIF, PSD, and BMP files require reworking and may cause your order to be delayed. We do not accept GIF images. All artwork files must have a minimum resolution of 300 dpi.
  • Do not send photos, faxes or word documents.
  • For multi-color artwork, please provide a color composite layout with each color specified. Clearly state the specific font, point size and case clearly.
  • We reserve the right to typeset unspecified typeset by using our best judgment for placement and size.
  • Changes in artwork after it has been sent require that you note the change in the body of your email when you resend your art.
  • REMEMBER: Use your PO# as the subject line in your email correspondence for artwork.
    Email: artwork@thepositiveline.com
  • Black is our standard imprint color for all products unless otherwise noted.
  • Wash-up charge for all non-standard colors: $18.00 (G) per color.
  • PMS Color Match: $45.00 (G) per color.
  • Second Color Run Charge: $18.00 (G) per 1,000.
  • Personalization set up charge: $30.00 (G) each. Includes up to 5 lines of copy and/or logo for all products except those with OS prefix OS items set up $50.00 (G).
  • Extra lines of copy $2.50 (G) per line over the standard ad imprint of 5 lines.
  • Paper proofs (fax or email): $15.00 (G).
  • Pre-production proofs of paper items: $30.00 (G).
  • Pre production proofs on non-paper items: Call customer service for pricing.
  • We ship via UPS and USPS.
  • Standard ground shipping is 10% of the net merchandise total for both UPS and USPS
  • UPS 3 day service is 18% of net merchandise total.
  • UPS 2 Day service is 22% of net merchandise total.
  • UPS next day service is 25% of net merchandise total.
  • All 3rd party bills on your UPS or FedEx account you will be charged a 3% fee on your net merchandise total for processing.
    Note: Upgrading shipping does not effect production time, only the time in transit.
  • Split destination shipments: $7.00 (G) and must meet minimum quantity per item. Call customer service for clarification.
  • Shipping F.O.B. Hauppauge, NY 11788-4723
  • Rush Order Charge: $50.00 net and subject to availability.
  • Production time on rush orders will vary by quantity, item, stock and number of colors in imprint.
  • No rushes OS items; custom work or multi-color runs; and on large quantity orders (over 5,000 pieces).
  • Our production time clock starts at the approval of artwork.
  • Please allow 24 hours for processing your order in our system.
  • Proofs are sent, when requested, 2 days after artwork is verified.
  • Imprinted paper products are scheduled for production 4 days after receipt of proof approval.
  • Production times are subject to change due to market conditions.
  • Non-paper item production time varies and generally ranges from 4-15 days from proof approval.
  • Non-imprinted in stock orders ship within 4 days of order verification.
  • Positive Line pricing for items not offered for sale in current catalogs is available for sale on an F code; except for OS items, which are for sale on a G code. Call customer service for clarification.
  • All request for non-imprinted items must be made within 45 days of shipment.
  • Please call customer service prior to returning any item or order for specific details.
  • Returns for credit must be sent by a trackable method.
  • Sales tax applies to all customers in New York and Arizona unless a signed exemption form is presented or on file in our system.
  • Call customer service for details.